FAQ
Generic
You can easily book rental gear by selecting the date of pickup upon checkout and placing an order. Make sure to select which location you’d like to pickup your rental from.
Yes! Booking early helps ensure the availability of the items for the dates you need it.
Make sure to bring a valid and current drivers license or state ID that matches the name on the rental booking. Please also bring a major and current credit card for us the process the required 25% authorization hold.
No - we cannot release the rental to anyone other than the persons name on the rental booking.
Service Related
You can view our rental Terms & Conditions here.
Rental Terms & Conditions
For changes or cancellations please reach out to us 24 hours in advance of your rental start day and time.
We require a 25% authorization hold on a major credit card for all rentals. We do not accept debit cards for authorization holds.
Rentals must be returned by the date and time chosen at the time of booking your rental to avoid any late fees. They must be returned to the store you picked it up from.
You can request a rental extension by emailing rentals@thepixelconnection.com
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.